FAQ’s

Glyncled.com is a diversified LED Lighting company that manufactures, supplies and supports Energy Efficient Devices.

Easy! Just drop us an email at customercare@glyncled.com.You can also ring us at – 011-41602961

Glync Tech Pvt.Ltd

Building No. 62-63, Skipper House, Flat No. 201, 2nd Floor, Nehru Place

New Delhi – 110019 , (India)

Simple! All you need to do is choose your product and share a mail with  your name on customercare@glyncled.com .

Please click on the Sign up to claim your Product .You will then be prompted to a page where you can first chose your Sign up Product and then proceed to create your account. Fill in your details as requested before clicking ‘Choose a gift and Sign up’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Glyncled.com gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

Sure! You can drop us an email at customercare@glyncled.com . You can also call us at 011-41602961

In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done subject to following  below listed terms and conditions:
You can cancel your orders within one hour of booking . You are requested to immediately email at customercare@glyncled.com or call at 011-41602961 along with your order number for any cancellations to be made.
Your orders shall also be cancelled if our team finds that your payments has not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made We will automatically cancel the order. An email notification is sent to you when we cancel the order.

Sorry but we do not entertain any return or exchange.

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card , it might take 20-22 working days for the credited amount to reflect in your account details.

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

Please contact our Customer Care and report the issue .We shall be happy to facilitate the resolution for the same.
For further assistance on cancellation and returns please read our return policy.

When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Our shipping charges are dependent on order value.

We continuously try to deliver products purchased from glyncled.com in best condition and in the fastest time possible. However, we can’t commit on the same.

You can track your order online as well as you can call Customer Care 011-41602961 or drop us an email at customercare@glyncled.com  and we will be happy to help you. Also, You may track the shipment thru AWB number given by the courier service provide

You will receive an email confirmation  once your order is procedure  and verified by the company.

Please call the Customer Support at 011-41602961 and or drop an email at customercare@glyncled.com . We will fix it right-away.

The payment options we support are Credit card, Debit card, Net Banking, Glync Tech Pvt.Ltd Sales Agent -You can pay when you put in your order-request to the sales person. (Applicable only for Delhi-NCR).
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

Please don’t worry! Our customer care is just a call away. Ring us at 011-41602961 or drop an email at customercare@glyncled.com

In case of payment errors/failure, please retry ensuring:
• Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
• Your internet connection is not disrupted in the process.
• If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to customercare@glyncled.com  for any further clarifications.

Do your prices include Taxes? The prices indicated on the website are inclusive of Taxes/ VAT.

If you want to get a faster delivery in case of emergency then get connected to our sales team. We would make a faster delivery happen for you for which extra charges would be applicable. The charges would be as per express delivery charges.